Insights
Notes from the platform
Practical writing on the problems that actually show up in enterprise ServiceNow environments — data quality, customisation, governance and upgrades. No product announcements.
- 4 min read
Why CMDB data quality degrades six months after Discovery goes live
Discovery going green is not the finish line. The predictable ways a CMDB decays after go-live, why reconciliation is usually the culprit, and what to put in place before it happens.
- CMDB
- CSDM
- ITOM
- Data quality
- 4 min read
Out-of-the-box versus customisation: a decision framework
"Stay out-of-the-box" is good instinct and bad policy. A practical way to decide when customisation is justified, and how to make the cost visible before you commit rather than at the next upgrade.
- Governance
- Architecture
- Upgrades
- Technical debt
- 4 min read
Why ServiceNow upgrades keep getting deferred — and how to break the cycle
Deferring an upgrade is rational each time you do it, and ruinous in aggregate. Why the decision compounds against you, and how to get back to a predictable release cadence.
- Upgrades
- Platform health
- Governance
- Release management
Free download · PDF · 3 pages
ServiceNow Upgrade Readiness Checklist
Twenty-four checks, in the order to do them, that turn "we don't know what will break" into a list you can size, schedule and finish.
Working through one of these problems?
If something here matches what you are dealing with, we are happy to talk it through — whether or not it turns into an engagement.