Free resource
ServiceNow Upgrade Readiness Checklist
Most upgrades are not delayed by the upgrade. They are delayed by not knowing what will break. These twenty-four checks, in the order to do them, turn that unknown into a list you can size, schedule and finish.
- 24 checks across six stages
- 3-page PDF — print it, or work through it on screen
- Written by Teboho Collen Molebatsi, ServiceNow-certified platform architect
Free download · PDF · 3 pages
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What's inside
Six stages, in the order that saves the most effort
- 01
Know where you stand
Release gap, a clone upgraded first, and the skipped-updates list read before anything else.
- 02
Reduce what you must test
Retire dead customisation before spending a single day testing it.
- 03
Make testing cheap
Automated regression on the paths that matter, so testing stops being a project.
- 04
Check what the platform depends on
Plugins, Store apps, MID Servers and every integration, tested against the clone.
- 05
Plan the window
Freeze, change record, a realistic view of backout, and named hypercare.
- 06
After go-live
Close out retained updates, feed defects into tests, and book the next window now.
Who it's for
- Platform owners planning the next upgrade window
- Architects who have inherited an estate a release or two behind
- IT managers asked why the last upgrade slipped
Written by
Teboho Collen Molebatsi
Founder & Principal ServiceNow Platform Architect
More than six years delivering, optimising and supporting enterprise ServiceNow environments. More about Flowtera
Rather have someone check it for you?
A Platform Health Check reviews upgrade readiness alongside seven other areas of your platform — read-only, with a prioritised backlog at the end. Fixed fee from R60 000 excl. VAT.